Position
Care Coordinator (Domiciliary Care)
Shifts
Monday to Sunday, 37.5 hours per week. Availability to be on call and work weekends where necessary.
About ICare Group
ICare Group is a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Home Care (Domiciliary Care) services deliver essential support to individuals in the comfort of their own homes. As a Care Coordinator, you will play a vital role in coordinating home care services, ensuring operational efficiency, and maintaining high standards of care.
Why Work with ICare Group
- £125 Welcome Bonus (terms and conditions apply).
- Refer a Friend Scheme: Earn £125 for both you and your referral (terms and conditions apply).
- Quarterly and Annual Carer Awards.
- Blue Light Card – discounts at hundreds of high street retailers; cost reimbursed.
- Employee Assistance Programme: free, practical, impartial support for you and your family.
- Mileage Allowance to cover travel costs during visits.
- Toll/Bridge/Tunnel costs covered when required (terms and conditions apply).
- Uniform and Infection Control Equipment provided.
- Dedicated People and Wellbeing Team.
- Comprehensive Training: Fast‑track training, paid induction and 3 days of on‑the‑job shadowing; ongoing development and career advancement opportunities.
- Growth Opportunities to develop skills and advance career.
- Supportive Environment where skills and dedication are recognised.
- Commitment to sustainability: carbon reduction plan with 88.8 % emissions cut since 2019; net zero target 2030.
- Weekly Pay and Pension contribution at most sites.
Key Responsibilities
- Coordinate home care services to ensure efficient delivery and high standards of care.
- Support care management: maintain records, produce reports, investigate complaints from service users and employees.
- Produce staffing rotas: create and manage weekly staff schedules to ensure coverage.
- Operational awareness: stay informed about current operational issues, regulations, emergency procedures and company policies.
- Emergency duties: provide out‑of‑office, hands‑on care, on‑call duties, attend social events and offer telephone assistance when required.
- Liaise with stakeholders: communicate and coordinate with other departments, employees, commissioners, customers and the public.
- Perform additional duties as requested to support the branch’s success.
Qualifications & Experience
- NVQ/QCF 3 (or working towards) in Health and Social Care or related field.
- Previous experience in a similar domiciliary care role.
- Leadership skills: proven ability to lead, delegate and mentor staff.
- Experience in a care role; genuine passion for helping others.
- Organisational skills and reliability; manage staffing rotas and multiple responsibilities.
- Flexibility: willingness to work a flexible schedule, including weekends.
- Professional diligence: manage care tasks and wellbeing checks with care and professionalism.
- Willingness to undergo background checks.
- Availability to work in the office and deliver home care when required.
- Valid driver’s licence and reliable vehicle; willing to obtain work‑related car insurance.
Equal Opportunities
ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.
If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. Should you not hear back from us within 14 days, your application will be considered unsuccessful on this occasion.
