About the role
This is a senior, influential role at the heart of how Virgin Media O₂ works with its strategic customer contact partners. As Partner Contract Manager, you’ll lead a small team and take ownership of a portfolio of complex, high‑value contracts that underpin the delivery of sales, service and customer experience at scale. Your focus will be on ensuring our contractual frameworks deliver strong outcomes for customers, protect the business and create long‑term value from our partnerships.
Working closely with colleagues across Customer Contact and the wider business, you’ll oversee the full contract lifecycle, from shaping and negotiating new agreements through to governance, obligation management and performance oversight. You’ll act as a trusted advisor to senior leaders, providing clear, pragmatic insight on contractual risk and opportunity, while continually improving standards, processes and ways of working to strengthen how we partner now and in the future.
Partner Profile
We’re looking for a seasoned professional with significant experience in commercial contract management, deep expertise in post‑award contract management, and a proven ability to negotiate, influence and advise senior stakeholders. Strong commercial acumen, leadership experience within complex, matrixed organisations, and a track record of managing contractual risk, governance and performance are essential. Excellent written and verbal communication skills are required, with the ability to explain contractual positions to non‑legal audiences.
Must Haves
* Significant experience in commercial contract management across the end‑to‑end contract lifecycle, with deep expertise in post‑award contract management.
* Strong commercial acumen with proven ability to negotiate, influence and advise senior stakeholders internally and externally.
* Experience leading and developing teams within complex, matrixed organisations.
* Demonstrated ability to manage contractual risk, governance and performance to deliver value and compliance.
* Excellent written and verbal communication skills, able to clearly explain contractual positions to non‑legal audiences.
Nice To Haves
* Experience managing contracts in contact centre, BPO, outsourcing or service‑based operational environments.
* A recognised professional contract management qualification, such as World Commerce & Contracting.
* Experience supporting audits, assurance and regulatory or data protection compliance activity.
* Strong proficiency in Microsoft 365 tools, including advanced use of Word, Excel, PowerPoint and Teams.
* A pragmatic, solutions‑focused approach with high emotional intelligence and resilience.
Benefits
We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.
Additional perks include optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, discounts on broadband, TV and mobile, and access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards and opportunities to attend events.
Diversity & Inclusion
We are an equal opportunities employer and work hard to remove bias and barriers. Everyone at Virgin Media O₂ is welcomed and supported.
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