Job Category: Commercial
Location: Weston Mill Cemetery & Crematorium, Plymouth City Council
Hours Per Week: 37.00
Start Date: Immediate start
Start Time: 09:00
End Time: 17:30
Salary: £12.18
Job Description:
The role holder will provide ceremonial front of house funeral duties of high quality, customer-focused, flexible, and detail-oriented. Responsibilities include Chapel Door attendant duties, attending interments, scatterings, and linked services.
Role outcomes:
1. Ceremonial duties such as receiving the funeral cortege, family, and mourners, and ushering them into the chapel, including traffic management. (50%)
2. Assisting members of the public, funeral directors, clergy, celebrants, and contractors with enquiries and activities. (30%)
3. Ensuring sites and buildings are open and available during operating hours. (5%)
4. Regularly checking audio-visual equipment throughout the day. (5%)
5. Maintaining the chapel, waiting room, toilets, and Book of Remembrance Rooms to ensure safety and comfort for mourners and visitors. (5%)
6. Displaying floral tributes in the flower viewing area throughout the day. (5%)
Essential qualifications/knowledge:
* Either 2 GCSEs Grades A*–C (9-4) in English and Maths or equivalent in literacy and numeracy.
* Customer service knowledge.
Essential experience:
* Experience working in a sensitive and compassionate service environment.
* Experience providing information and signposting customers professionally and sensitively.
* Experience delivering excellent customer service.
Essential skills:
* Verbal communication skills for exchanging information and responding tactfully to enquiries and complaints.
* Judgement skills for identifying simple solutions.
* Customer care skills for delivering excellent service.
* Team working skills for collaborative service delivery.
* Time management skills for prioritising and punctuality.
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