Job Overview
Santander (www.santander.com) is evolving from a global, high‑impact brand into a technology‑driven organisation, with a customer‑centric transformation that values bold thinking, innovation and courage to challenge what is possible. We embrace a strong risk culture and expect professionals at all levels to take a proactive approach to risk management.
Job Details
Customer Experience Advisor (12‑month Fixed Term Contract) based at Maidstone Branch. 35 hours per week. Monday to Saturday, 8 am – 6 pm.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone.
* Assist with day‑to‑day transactions, queries and servicing.
* Answer customer calls into our contact centre.
* Build relationships and find solutions.
* Develop knowledge of services and products to help our customers.
* Identify new ways to improve the customer experience.
Qualifications
* Proven ability to deliver outstanding customer service face‑to‑face or via telephony (Required).
* Effective communication with customers to truly understand their needs (Required).
* Desire to go above‑and‑beyond for customers (Preferred).
* Effective team‑working skills with a flexible, can‑do approach (Preferred).
* Openness to a broad range of activities even outside standard expectations (Preferred).
* Ability to grow, adapt and change accommodating business needs and priorities (Preferred).
Salary and Benefits
Salary Range: £25,950.00 – £32,779.00 per annum (depending on experience). Annual salary based on a standard 35‑hour working week.
* £500 annual cash allowance for benefits.
* 25 days’ holiday plus bank holidays; increases to 26 after 5 years service, with the option to purchase up to 5 contractual days per year.
* Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
* Company pension contribution 8 % of salary; up to 12.5 % if you contribute, with cash options.
* Protection for you and your family: death‑in‑service and income protection insurance, with discounted rates for additional cover.
* Share plans to invest in Santander’s success.
* Staff product pricing and discounts (e.g., Edge Current Accounts, Credit Cards).
* Competitive rewards aligned with impact and value.
* Wellbeing programmes across physical, mental, social, and financial pillars.
* Support for every life stage, enhanced family leave, childcare options.
* Volunteering opportunities to give back to communities.
* Global growth opportunities across the international network.
Legal and Eligibility
All candidates must have the right to work in the UK to commence employment with Santander.
We are proud to be an inclusive organisation that provides equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation.
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