Overview
Reference
SC200526IR Salary
£28,000 - £30,000/annum Job Location
- United Kingdom -- England -- West Midlands -- Staffordshire -- Burton upon Trent Job Type
Permanent Posted
Wednesday, May 20, 2026
Transport Operator (Freight & Logistics)
📍 Burton-upon-Trent, DE14
💰 £28,000 – £30,000 DOE
📋 Reporting to: Operations Manager TS
About the Role
We are seeking a proactive and detail-oriented Transport Operator to join our Transport Solutions team based in Burton-on-Trent, DE14. This is a fast-paced operational role focused on delivering effective transport solutions through the BDP network while ensuring exceptional customer service and operational efficiency.
The successful candidate will play a key role in managing customer orders, coordinating transport solutions, maintaining strong communication with clients and suppliers, and supporting business growth opportunities.
Key Responsibilities
Order Receipt & Creation
1. Receive customer orders via telephone, email, transport portals, and other communication methods
2. Accurately input and manage orders using the Tra+ operating system
3. Ensure all orders align with FTC-specific requirements
Operational Solution Management
4. Match customer requirements with appropriate transport solutions using approved supplier selection processes
5. Coordinate collections and deliveries across the transport network
6. Communicate schedules, delays, and operational updates professionally and efficiently
7. Ensure all operational requirements are met, including:
8. Opening times
9. Site safety procedures
10. Driver PPE requirements
11. ADR requirements
12. Customs documentation
13. Security procedures
14. Transit time expectations
15. Escalate any non-conformance issues to the Operations Manager TS and Branch Manager TS
Administration & Reporting
16. Produce bespoke KPI reports for key clients
17. Monitor profitability alongside the Operations Manager TS
18. Provide weekly customer service reports to management teams
19. Ensure Tra+ system inputs accurately reflect customer and supplier agreements, including additional charges
Commercial Responsibilities
20. Attend client meetings when required by management
21. Proactively seek opportunities for additional business growth and customer development
About You
22. Previous experience within transport, logistics, or freight forwarding operations
23. This opportunity would suit candidates currently working as a Transport Planner Transport Coordinator Logistics Coordinator Freight Operator Freight Forwarding Operator Traffic Operator Logistics Operator Road Freight Coordinator Transport Administrator Operations Coordinator (Logistics) or similar
24. Strong organisational and communication skills
25. Ability to work effectively in a fast-paced environment
26. High attention to detail and problem-solving ability
27. Confident using transport management systems and Microsoft Office
28. Customer-focused with a professional and proactive approach
29. Commercial awareness and ability to build strong client relationships
What We Offer
30. Competitive salary of £28,000 – £30,000 depending on experience
31. Opportunity to join a growing and supportive team
32. Career development opportunities within the transport and logistics sector
33. Dynamic and varied working environment
If you are looking to develop your career within transport and logistics operations and thrive in a customer-focused environment, we would love to hear from you.