Senior User Researcher
12mth Contract – Hybrid Working
£650pd inside IR35
We are looking for a Senior User Researcher who has exceptional research skills and with track records of conducting strategic research to direct decision making. You will plan and lead user research projects with local government officers and end users.
As a Senior User Researcher, you’ll:
* Design a wide range of user research projects in local government sectors
* Lead and conduct a wide range of user research projects (from discovery to evaluative research, and from qualitative to quantitative research) with local councils
* Be bold and creative in trying out new methods and approaches, and actively seek out better ways to improve and do research
* Run high quality research projects end-to-end: planning, recruiting participants, conducting the research, analysis and reporting findings and insights and ensure learnings are being acted upon
* Involve colleagues and relevant senior stakeholders from across government departments and the local government sector throughout the end-to-end research process
* Work closely with product managers, designers and developers to turn user research findings into insights that feed into product or service decisions
* Produce impactful actionable insights to inform, guide (or even reset) design, product and strategic decisions at team and organisational level
We’re interested in people who:
* Are rigorous and have exceptional research skills, but who also understands the balance between scrappy and rigour, and knows when to adopt which.
* Have extensive experience in a wide range of research methodologies and are able to execute them to high standards, from diary studies, ethnography to planning quantitative research and carry out data analysis using statistical techniques.
* Have a good understanding of the social and technological context for product and services and align research to understand the changing user behaviour
* Have experience working with a variety of multi-disciplinary colleagues and stakeholders, bring them to the research journey, and experienced in advocating user centred design and persuade sceptical colleagues and stakeholders