Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that transforms today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In June 2022, we announced a $220 million Series D funding round co‑led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post‑money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. We are building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
About This Role
Technology is the backbone of our organisation, and in this business‑critical role you will be at the heart of it. You will provide strategic IT support to our team of nearly 1,000 employees, ensuring they have the secure and powerful tools they need to succeed. Your focus will be on delivering high‑impact projects, solving complex challenges, and accelerating your own professional development.
Key Responsibilities
Employee Support & Strategic Work
* Provide strategic IT support to internal employees, focusing on complex escalated issues
* Collaborate on IT infrastructure projects, system implementations, and technology roll‑outs
* Participate in process improvement initiatives that enhance employee experience
* Research and evaluate new technologies for enterprise‑scale deployment
Professional Development & Process Enhancement
* Shadow senior team members to develop advanced skills in automation and system administration
* Maintain and improve IT documentation, procedures, and knowledge base
* Develop user training materials and conduct education sessions
* Work with departments across the business on technology requirements
Requirements
Essential
* 1–2 years IT support experience
* Strong Windows/Mac knowledge
* Excellent problem‑solving skills
* Customer‑service approach
* Eagerness to learn and develop
* Strong understanding of generative AI tools and AI automation
Preferred
* IT degree or equivalent
* Cloud services experience (Google Workspace, Office 365)
* Basic scripting knowledge
* IT certifications
* Exposure to strategic projects across cross‑functional teams
* Ability to demonstrate impact in building strong process improvements that delivered value with scale and efficiency
Benefits
* 27 days of holiday plus 5 additional days: 1 life event day, 2 volunteer days, 2 company‑wide wellbeing days (M‑Powered Weekend) and 8 bank holidays per year
* Health & Wellness – private medical insurance with Bupa, a medical cashback scheme, life insurance, gym membership and wellness resources through Wellhub, and access to Spill – a one‑stop mental health support service
* Hybrid work offering – collaborate in the office three days per week for most roles, with the exception of Coaches and Instructors who collaborate in the office once a month
* Work‑from‑anywhere scheme – you may work from anywhere, up to 10 days per year
* Space to connect – weekly catch‑ups, seasonal celebrations and a kitchen that’s always stocked
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. All employees must adhere to our Safeguarding Policy, our Prevent Policy and all other company policies. Successful applicants will be required to undertake a Basic check via the Disclosure Barring Service (DBS). Where a role involves a regulated activity, an enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check, will be required. Providing false information is an offence and may result in the application being rejected or summary dismissal if the applicant has been selected.
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