Salary Range
£25,000 - £30,000
About Unizen
Unizen Group Ltd is a modern, forward-thinking Managed IT & Cyber Security Services company that blends calm, zen-like clarity with a relentless focus on optimisation. Unizen prioritises understanding people first, building solutions that are both thoughtful and effective.
We value calm, structured problem-solving over reactive firefighting. Join a calm, structured MSP. Not chaos-driven support.
Role Overview
This remote role sits between support and engineering, with a split across reactive support delivery and proactive engineering improvements. As a Support Engineer, you will resolve technical issues and contribute to service optimisation, automation, and platform improvements based on real client and operational needs
Key Responsibilities
Support Delivery:
* Provide high-quality support across multiple client environments
* Manage and prioritise a busy ticket queue, ensuring adherence to SLAs
* Troubleshoot and resolve issues across Windows, macOS, Microsoft 365, and core infrastructure
* Deliver excellent customer service with confident client-facing communication
Engineering & Optimisation:
* Implement technical solutions and improvements
* Develop and maintain scripts using PowerShell and Bash
* Identify recurring issues and drive proactive fixes
* Support standardisation across client environments
* Assist in internal tooling, scripting, and efficiency initiatives
Skills Required
Essential:
* Strong PowerShell &/or Bash scripting ability
* Experience supporting multiple clients in varied IT environments (MSP experience beneficial)
* Excellent troubleshooting across Windows & macOS
* Strong knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Office apps)
* SharePoint administration, including permissions and structure
* Experience with Active Directory / Entra ID administration
* Solid understanding of email systems and mail flow troubleshooting
* Experience with device builds, deployments, and migrations
* Server administration capabilities (Windows Server environments)
* MDM / device management experience
* Basic networking knowledge and troubleshooting
* Strong organisational skills with the ability to balance support and project-based work
Desirable (Nice to have):
* Experience with RMM and PSA tools (e.g. ConnectWise, Autotask, NinjaRMM)
* Exposure to Microsoft Intune / Endpoint Manager / Conditional Access
* Firewall experience (SonicWall, WatchGuard, Fortinet)
* Familiarity with email security platforms (Mimecast, Barracuda)
Working Pattern
Fully remote, with occasional team days at the London SE1 office.
Why Apply?
* Work in a true Support Engineer role combining support and engineering
* Opportunity to build automation and influence technical delivery standards
* Exposure to a wide range of client environments and modern technologies
* Future progression into engineering, or project-focused roles
* Be part of a fast-paced, technically driven MSP environment