White Goods Engineer – Field Based – Norwich [PAS128]
Base Pay & Bonus
Base salary £27,000 – £36,000 per year, with uncapped performance bonus putting the OTE up to £50,000+. Sign‑on bonus of £1,500. Full‑time, permanent role based in Norwich and surrounding areas.
About the Role
Perform fault diagnosis and repairs of domestic white goods—including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens—directly in customers' homes. Work independently or with regional field service teams to maintain customer satisfaction and service excellence.
Responsibilities
* Diagnose and repair at least four core domestic appliances in customers' homes.
* Deliver excellent customer service during on‑site visits.
* Use intuitive software to manage your day, order parts, and access job information.
* Maintain Pacifica’s high standards of professionalism, reliability, and safety.
Requirements
* Minimum 2 years experience in the white goods repair sector, field‑based.
* Up‑to‑date working knowledge in fault diagnosis and repair of at least four major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovens.
* Full UK manual driving licence (max 6 points).
Benefits and Perks
* Competitive basic salary £27,000 – £36,000 (based on experience & skill set).
* Uncapped performance bonus – OTE up to £50,000+.
* £1,500 sign‑on bonus.
* Modern company van with fuel card and optional private use.
* Tools, uniform, PPE, and tablet provided.
* Ongoing training including manufacturer‑led and City & Guilds Assured courses.
* Up to 33 days' holiday including bank holidays.
* Company pension and Death in Service benefit (3× salary).
* Employee perks: free Multi‑Appliance Protection (MAP) for your own home appliances, monthly cash prize draw, health, wellness and lifestyle benefits.
* Daily parts delivery to a secure by‑box near your home.
* Monday to Friday working hours (approx. 9 am–5 pm) with pre‑planned routes.
* Market‑leading job management software.
About Pacifica
Founded in 2003, Pacifica is the UK’s largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care. Our purpose is to keep households running while protecting the environment. Our vision is to care for customers’ appliances for a more sustainable world. We work with a select group of leading manufacturers including Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.
Apply Now
Ready to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year — plus a £1,500 sign‑on bonus.
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