Patient Services Manager - Mid Sussex Division
Modality Partnership Mid Sussex Division, have a full-time vacancy, for a Patient Services Manager. The postholder will work at Ship Street Surgery as part of a wider management team across Modality Mid Sussex Division to help drive forwards the Division to continue to deliver excellent patient services. We are seeking a dedicated postholder to join our team who can display our CARE values: Commitment, Accountability, Respect and Excellence.
This job is suitable for individuals who are good communicators, well-organised, have excellent leadership and management skills to drive the day to day running of the practice to ensure our patients have a positive experience.
As an employee with us you can benefit from:Enrolment to the NHS pension schemeAnnual leave minimum 27 days, plus 8 days bank holiday pro rataEmployee discounts and benefits schemeEmployee assistance programme (EAP)Education and career pathwaysEnhanced Family friendly policiesFlexible workingWellbeing support and initiative
If you want to learn more, please read on
Main duties of the job
The role is an all-rounded, leadership and management role; we are seeking individuals to join our team who are caring, compassionate and confident, who demonstrate effective communication,, IT skills, and the ability to support our staff and partners with all aspects of site management which will include responsibilities for: staff management, rota management, payroll and expenses, meetings, dealing with patients, CQC compliance, supporting the implementation of key policies and projects. As a PSM you will benefit from the Modality group central team support who assist our sites with finance, strategy, recruitment and onboarding, patient complaints and HR.
The role is not your regular 9am-5pm job and is not a pure management role; the job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.
About us
We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders (Divisional mangers, GP Partners, Divisional Board) to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. Most management roles focus on a specific area of responsibility, this is a role that will also equip you with a portfolio of staff management, change management and leadership skills associated with the requirements of working within Primary Care, to make sustainable changes.
All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.
Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.
Job responsibilities
Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.
You will love this job if you have a passion for thinking outside the box, are analytical and innovative and are driven to find and implement solutions to improve the day to day working environment. You will learn more because you will improve the way we work from the ground up whist working closely with leadership teams to influence service improvement.
If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.
Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage.
Pre-employment
As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their right to work in the UK at the interview stage.
References
References must be secured prior to beginning employment, one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Personal Qualities
* Professional approach to work.
* Willingness to actively participate in delivering training.
* Smart appearance.
* Responsive and Positive outlook.
Knowledge
* NVQ 3 or above equivalent experience.
* MS software packages.
* Patient Service systems and related procedures and policies.
* Basic Knowledge of HR Policies and Procedures.
* Understanding of appraisal systems.
* Sickness and absence policies.
* Recruitment awareness.
* Health and Safety procedures.
* Supervisory role experience.
Skills
* Demonstrates effective communication both written and verbally.
* Able to deal with difficult situations and challenging behaviours.
* To work with a team to co-produce solutions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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