Contract and Salary
Contract Type: Temporary until March 2027 to cover secondment. Hours: 37 hours per week, flexible. Salary: Grade E – £33,143 – £37,280 per annum. Location: Joint Headquarters at Butterly Hall, Ripley.
About the Role
Derbyshire Fire & Rescue Service is seeking a dedicated and customer‑focused 2nd Line ICT Support Engineer to help maintain and improve the ICT infrastructure that supports our vital emergency services across Derbyshire.
As a key member of the ICT team, you will provide second‑line support to users across 32 sites, ensuring that station equipment and systems are secure, reliable, and fit for purpose. You will work closely with 3rd line specialists to resolve complex issues and contribute to continuous improvement.
Key Responsibilities
* Diagnose and resolve network and computer issues.
* Install and configure hardware and software.
* Assist with server and systems support alongside 3rd Line Specialists.
* Travel to various sites to provide on‑site support (a pool car will be provided).
* Communicate technical issues clearly to users with varying levels of IT knowledge.
Essential Requirements
* Excellent time management and organisational skills.
* Strong communication and interpersonal abilities.
* Proven problem‑solving skills in a mission‑critical environment.
* Solid understanding of Microsoft desktop operating systems.
* Experience with Active Directory administration and maintenance and replacement of computer components.
* Full UK driving licence.
Required Qualifications
* Level 4 qualification in an IT related subject (e.g., CertHE, HNC) or equivalent demonstrable working experience.
* English and Maths GCSE at Grade A* – C or equivalent.
What We Offer In Return
* Flexible working hours and agile working (60% office based).
* Family friendly policies and annual leave entitlement of 25 days.
* Free, secure on‑site car parking and health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
* Employee discount scheme (Boost) and eligibility to apply for Blue Light Card.
* Employee support networks and enhanced maternity pay (subject to eligibility).
* Occupational sick pay subject to length of service.
* Ongoing training and development opportunities.
* Eligibility to join the Local Government Pension Scheme and Additional Voluntary Contributions (AVC).
To Apply
If you feel you are a suitable candidate and would like to work for Derbyshire Fire & Rescue Service, please click apply to be redirected to their website to complete your application.
The closing date for completed applications is midnight on 23.11.2025.
Interviews will be held in the week commencing 08.12.2025.
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