Customer Service/Sales Support Representative Colchester - Office-based, full-time (37.5 hours per week) 25 days holiday plus bank holidays Free parking available Salary: £28,000 per annum potential £500 yearly bonus About the Role We're currently recruiting for a Customer Service Representative to join a well-established, fast-paced business with over 20 years of success in its industry. This is a customer-focused and order processing role, ideal for someone who enjoys helping people and ensuring a smooth end-to-end customer experience. Your day-to-day responsibilities will centre around handling inbound enquiries, processing orders, and supporting customers through their buying journey. There are no outbound calls, cold calling, or lead generation required-this is a fully reactive customer support role. About You We're looking for someone with a positive attitude, great communication skills, and at least 2 years' experience in a similar customer service or office-based support role. You'll be a team player who's confident speaking with customers over the phone and via email, always aiming to deliver a high standard of service. You'll also be quick to learn product information and internal systems so you can handle orders accurately and resolve queries promptly. Key Responsibilities as a Customer Service Representative: Responding to inbound phone calls and email enquiries from customers Processing orders efficiently with attention to detail Providing aftersales support to ensure customer satisfaction Delivering professional and friendly service to every customer Resolving issues and queries in a timely and helpful manner Preparing, issuing, and following up on customer quotations Liaising with internal teams to ensure a smooth customer journey Maintaining accurate customer records What's in It for You A stable, office-based full-time role in a supportive team Competitive salary of £28,000 plus up to £500 annual bonus 25 days holiday plus all bank holidays Free on-site parking A friendly and collaborative working environment Interested? If you're looking for a role where customer care comes first and you enjoy working in a team environment, click apply now