Hire Desk Manager Goole | Full-Time | £45,000 (DOE) Reports to: General Manager The Role Shillito Group are excited to work alongside a well-known Machine Hire company based in North Lincolnshire. Together we're looking for an experienced and proactive Hire Desk Manager to lead the day-to-day operations of their busy hire desk. This is a key leadership role responsible for driving operational efficiency, maximising fleet utilisation, and delivering outstanding customer service. You'll lead a small team, coordinate hire activity end-to-end, and play a central role in ensuring operations run smoothly, safely, and profitably. Hire Desk Manager - Responsibilities Operational Leadership Oversee the full hire lifecycle - from enquiry to off-hire Coordinate equipment availability, scheduling, and logistics Maximise fleet utilisation and optimise asset allocation Ensure efficient route planning and operational compliance Maintain accurate processing of contracts, extensions, and returns Team Management Lead, coach, and develop hire desk staff Provide direction to the crane field team (drivers, supervisors, slingers) Set clear objectives and monitor team performance against KPIs Conduct regular reviews and drive continuous improvement Promote a culture of accountability, safety, and collaboration Customer & Commercial Focus Build and maintain strong customer relationships Handle enquiries, issues, and escalations with professionalism Identify opportunities to upsell and grow revenue Prepare quotations and negotiate hire terms confidently Compliance & Administration Ensure all hire documentation and records are accurate and up to date Maintain compliance with Health & Safety and legal regulations Uphold company quality standards and processes Liaise with local authorities and traffic management where required What Success Looks Like (KPIs) High fleet utilisation and efficient asset deployment Strong team productivity and engagement Full compliance with systems and processes Delivery against cost and operational targets High levels of customer satisfaction What the right Hire Desk Manager will bring: Experience & Knowledge Proven experience in hire desk, plant hire, or equipment rental operations Strong understanding of hire processes, logistics, and contract management Experience using rental or asset management systems Skills & Attributes Confident leader with the ability to motivate and develop teams Excellent communication and stakeholder management skills Commercially aware with a customer-first mindset Highly organised, able to prioritise and multitask in a fast-paced environment Solutions-focused with strong problem-solving ability Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief.