Holiday Inn Edinburgh
As a Front Office Team Member, you’ll be the friendly face, calm voice, and reassuring presence that helps guests feel comfortable, looked after, and confident they’re in the right place. You won’t just check people in — you’ll help set the tone for their entire experience.
What Your Day Will Feel Like
* Create first impressions for guests from check‑in to check‑out, welcoming them with warmth and professionalism.
* Handle questions, requests and concerns efficiently and calmly, turning potential problems into positive experiences.
* Answer calls and emails, take reservations, and manage guest information to keep communication clear and organised.
* Assist with billing, administrative tasks and reports, ensuring the Front Office runs smoothly behind the scenes as well as out front.
* Collaboration with other hotel departments to deliver a seamless, well‑cared-for guest experience.
Benefits
* Enviable employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefits programme across their global portfolio (T&Cs apply).
* Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
* Eye care.
* Free legal & money advice.
* Counseling sessions.
* Hospital & death benefit plans.
* Cycle to work scheme.
* Wellbeing tips and support fitness videos.
* Recipe ideas.
* Advice on keeping active and healthy living.
* Wellbeing podcasts and TV.
* Breathing exercises.
* 24/7 advice and support line.
* Team reward & recognition.
* Free meals on duty.
* Free parking.
Ideal Candidate
* You enjoy helping people and making them feel welcome.
* You stay calm, organised and friendly, even when it’s busy.
* You like variety and being at the centre of things.
* You want a role where your attitude really makes a difference.
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