As a Branch Manager, you will play a pivotal role in ensuring the success of the branch. This is an exciting opportunity for a dynamic and strategic leader who is passionate about driving business growth, empowering teams, and delivering exceptional customer service. The role is based at the Grantham Branch.
Responsibilities
* Strategic Planning: Develop and implement a strategic and tactical business plan to drive profitable performance and achieve growth targets.
* Customer Management: Execute agreed customer plans for selected accounts, ensuring quality customer contact and effective implementation.
* Service Excellence: Ensure the branch meets service targets across all business segments, focusing on delivering exceptional customer experiences.
* Performance Monitoring: Monitor sales, profitability and service KPIs, taking appropriate action to meet targets; ensure compliance with standard operating procedures, health and safety regulations.
* Collaboration: Work closely with other branches, support functions and stakeholders to contribute to the effective operation of the business.
* Data Utilisation: Use data to create reports for strategic planning, budgeting and performance management; provide feedback and insights to branch colleagues and management.
* Team Leadership: Lead, develop and engage branch colleagues to meet performance targets, support career development and foster a positive team environment.
* Supplier Engagement: Collaborate with key suppliers to drive joint customer activities and strengthen partnerships.
Qualifications & Behaviours
* Collaboration: Building partnerships and working collaboratively to meet shared objectives.
* Accountability: Taking action, addressing obstacles to get work done and meeting commitments.
* Customer Focus: Building strong customer relationships and delivering customer‑centric solutions.
* Develop Others: Developing people to meet both their career goals and the organisation's goals.
* Financial Acumen: Interpreting and applying an understanding of key financial indicators to make better business decisions.
Benefits
* Company Car Scheme
* Contributory pension scheme and life assurance
* Performance‑related bonus scheme
* Time Off: 33 days annual leave (including bank holidays); options to buy and sell holiday and enhanced parental leave.
* Support & Development: Extensive learning opportunities from day one.
* Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more.
* Perks: Staff discounts, exclusive holiday offers and free financial support and education.
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