Overview
The AA, Tunbridge Wells, England, United Kingdom
Location: Tunbridge Wells (Hybrid - 3 office days per week)
Employment Type: Full time / Permanent
Join to apply for the Senior Personal Injury Claims Handler role at The AA
This is the job
As a Senior Personal Injury Handler, you will support the Personal Injury department in its objective of effectively managing OIC/MOJ/Fast track (Intermediate track) track (& Scottish Law) Personal injury claims. Through the development of departmental processes, training and implementation of change, your technical expertise will pay a key role in ensuring the Personal Injury Team remains at the forefront of the evolving personal injury picture.
Responsibilities
* Managing Personal Injury Claims – Handling cases up to £100k across all areas, ensuring alignment with claims philosophy, procedures, and service levels
* Providing Technical Expertise – Acting as a key knowledge resource to shape the team’s strategic direction.
* Conducting Audits – Overseeing departmental audits to maintain best practices and drive operational excellence
* Coaching & Training – Supporting colleagues with mentoring and technical development to enhance overall team capability
* Driving Change & Improvement – Assisting the team leader with change initiatives to ensure continuous enhancement of processes
* Collaborating with Internal Teams – Working closely with Credit Hire and counter-fraud teams to ensure claims are managed effectively and risks mitigated
* Identifying and liaising with Large Loss and Technical PI teams on high value cases
What do I need?
* Strong understanding of insurance principles, indemnity, liability, RTA, Article 75 and case law.
* Personal Injury Claims Experience – Experience of handling and understanding OIC / MOJ, Intermediate track & Scottish cases.
* Experience in managing cases involving vulnerable road users and minors.
Additional information
Benefits
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Motor Vehicle Manufacturing, Financial Services, and Insurance
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Locations may include Leeds, East Sussex, West Malling, Lincolshire, Maidstone, Bexhill, Tonbridge, and other UK locations as indicated in the posting.
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