This is a great new opportunity for an experienced IT Support Technician to join a small team working from their office in Cullen and is ideal for someone who‘s located in or around the Moray area.
Company Overview:
Our client is an established, forward-thinking provider of IT solutions to a wide customer base. Their reputation has been built on the philosophy of providing a personalised service which is responsive, cost-effective and professional and their mission is to apply quality technology backed up with a high level of service and support.
Key duties and responsibilities for the IT Support Technician position?
* Providing telephone, remote and on-site support to clients as required, adhering to established SLAs, logging all activities within the clients ticketing system
* Diagnosing and troubleshooting complex hardware, software, cloud, and network issues to resolution
* Performing in-depth analysis of system logs, event logs, and other data to identify root causes of issues and preventing future occurrences
* Installation and configuration of computer Server, Hardware and Network systems, Software applications & Email systems
* Collaborating with vendors and third-party providers to resolve technical issues and escalating as necessary
Essential Skills and Experience Required for the IT Support Technician:
* Ability to deploy and provide support to those using Microsoft Office applications including 365, Windows Server & desktop operating systems
* Networking Technologies – Understanding of TCP/IP, Routing, DHCP, DNS, VPN and network security (proxy servers, firewalls); Implementing a network, cabling, configuring routers, switches etc
* Experience in email systems: POP, IMAP, Exchange, 365
* Experience of configuring and supporting networked and local printers
* Experience in configuring anti-virus solutions; Cyber security awareness and understanding of the latest threats
* Excellent diagnostic and problem-solving skills
* Strong communication skills both written and verbal, with ability to provide step-by-step technical help to all levels of users
* Good organisational and time-management skills
* Ability to work independently and as part of a team
* UK Driving licence & own vehicle (visits to client sites are an essential part of the role)
The following would be advantageous though not essential:
* Understanding of VOIP telephony systems
* Experience with Microsoft Azure cloud computing platform
* Experience with Domains, DNS and SSL management
* Virtualisation experience in VMWare, HyperV
* Experience of supporting accounting packages such as Pegasus Opera, Sage, QuickBooks, Xero
* Experience of configuring & supporting Microsoft SQL Server
Benefits:
* A great place to work in a quality, established business
* Some flexibility in working days
* Fuel allowance
Schedule: A permanent position offering 28 - 35 hours per week with an immediate start date for the successful candidate
Apply today: Early interview dates available