Main Purpose of your job To administer the repairs process from initial customer enquiry through survey and quotation to job completion Responsibilities - To manage customer enquiries from initial request through survey and quoting stage to job completion - To raise job packs and files and mark on job board, manage and plan ongoing jobs - To liase with Engineers Supervisor and Purchase manager to ensure accurate job timing and scheduling of work appropriate to customer needs - To produce quotes, including costings and calculations where necessary. Production of reports for job completion in accordance with customer requirements - To ensure completed jobs are forwarded for pricing and invoicing procedure - To respond to customer queries/complaints resolve where possible. To escalate to appropriate level if required -To hold and maintain accurate and up to date customer record information - All tasks to be completed in accordance with the Quality Assurance policy and procedures Knowledge IT – Microsoft Word Excel and Outlook Skills - Communication – Oral and Written - Organisation and project planning - Teamwork - Flexibility and willingness to change - Ability to understand basic Technical issues Experience Customer Services background Hours This is a full-time permanent role (35 hours a week), Monday- Friday 8.30 - 4.30 and 9.00 – 5.00 ( will be one week earlies 1 we...