Working Pattern: Working 5 days over a 7 day week
* Mandatory weekend working on a rotational basis *
Contract: Permanent
East Anglia Children’s Hospices (EACH) is looking for a Retail Shop Manager to lead the team at our Holt Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and manage one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.
You’ll support a dedicated team of staff and volunteers, drive community engagement, and ensure a welcoming, inclusive and efficiently retail environment while supporting children and young people with life-threatening conditions and their families.
Our Holt shop sits in the heart of a historic Georgian market town and is one of our boutique locations, specialising in high-quality, premium brands sourced from donations across our shops. Despite its size, it is one of our busiest stores, particularly at weekends and during the holiday season.
What you’ll be doing:
* Leading a team of staff and volunteers to deliver outstanding customer service and maximise income from donated goods, new products, Gift Aid, and eCommerce.
* Creating a welcoming, inclusive and well-presented shop environment.
* Driving performance through effective merchandising, pricing, and promotional activity.
* Building strong relationships in the local community to encourage donations and volunteer support.
* Managing day-to-day operations including health & safety, stock rotation, and financial reporting.
What we’re looking for:
* Experience in retail management, ideally in a dynamic retail or charity setting.
* A warm, inclusive and motivating leadership style.
* Strong organisational and communication skills.
* Confidence using tills, tablets and online platforms (e.g. eBay).
* A commitment to EACH’s values and mission.
* Experience of working with volunteers would be an advantage, however this role would also suit a candidate with high street retail experience.