Job overview
We are seeking a dedicated and organised full-time Band 4 Senior Administrator to join our Westminster Talking Therapies department, supporting our teams across both the North and South hubs.
We would particularly welcome applications from individuals with proven administrative experience who are meticulous, patient, and resilient. The ideal candidate will thrive in a structured environment, demonstrating empathy and patience not only with our service users but also when navigating necessary bureaucracy and supporting our clinical team.
The successful candidate will be a key player in our service, requiring a genuine enjoyment for working with a range of software. Essential skills include proficiency with Excel spreadsheets, email systems, and in-house databases. You will need to write clear, tactful, and professional emails in excellent English, and possess the ability to effectively prioritise a busy workload with multiple demands.
The primary responsibilities of this post will be to manage the department’s central inbox, handle telephone calls, maintain our database, and serve as a helpful first point of contact for queries from stakeholders, staff and patients.
Main duties of the job
This role is central to delivering competent and compassionate patient care by providing comprehensive administrative support to our team of qualified psychologists, assistants, trainees, and interns.
Key responsibilities include ensuring the smooth day-to-day operation of the office. This involves serving as a key point of contact by answering the main telephone line, responding to emails in a timely and professional manner, accurately inputting data, and coordinating responses to Subject Access Requests (SARs).
As a valued member of our administrative team, you will also be responsible for maintaining accurate patient records, ordering departmental supplies via the CNWL electronic procurement system, and submitting requests for departmental works as needed.
The successful candidate will be able to take full ownership of their own workload, demonstrating initiative and reliability while working effectively under appropriate supervision.
Working for our organisation
The postholder will be employed by