About the Role: One of my local government clients is seeking a dedicated Customer Hub Officer to join the Supported Accommodation Team. This role plays a key part in ensuring vulnerable residents are provided with timely support, safe accommodation, and referrals to the services they need. Key Responsibilities: * Review supported accommodation providers to ensure standards are maintained. * Monitor and respond to queries from a shared inbox. * Signpost residents to relevant services, such as mental health or addiction support. * Schedule appointments for key workers, maintenance, and other external services. * Maintain accurate records using the Housing Management System. What We’re Looking For: * Strong understanding of Supported Accommodation and/or Housing Benefit. * Previous experience in a housing or support service environment. * Excellent communication and customer service skills. * Highly organised with a strong attention to detail. * Confident using MS365, particularly Outlook and Teams. If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd...