Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large scale UK and international construction projects within the highways, airfields and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a ‘Gold Investor in People’ award for continuously developing and rewarding our employees, offering excellent career potential. Purpose of the Role The First Line Support role within Colas Group offers a valuable opportunity to develop your IT career by providing essential day-to-day support at a first line level to internal customers. This role includes occasional UK-wide site visits, allowing for varied and engaging experiences across the organisation. Main Responsibilities Taking and logging of calls on ServiceNow Creating/deleting/updating of user accounts IT ordering including renewals of licenses and software agreements authorized by the IT Director Control and match invoices and scan all documentation Maintain Asset and software database Update and maintain software license database Manage starter/leaver process from an IT perspective Manage and chase IT assets (Laptops, PCs, Smartphones, Printers etc. from staff who have left etc) Scanning of order forms/user forms and other important documents Create and manage IT internal business procedures as guided by the IT team Maintain department procedures/processes/forms etc (User creation etc –Guided by the IT Team) The role will also need to regularly interact and interface with, Internal and External Customers, CDS, Client IT Teams, Rail UK IT Management/leadership team and Third party suppliers/partners. The Ideal Candidate We are seeking a collaborative team player who embraces a dynamic and flexible approach to problem-solving and solution design. The ideal candidate is proactive, uses their initiative effectively, and is comfortable working independently or as part of a supportive and motivated team in a fast-paced office environment.This is a role suited for individuals eager to grow their IT career within a supportive environment that values development, teamwork, and continuous learning. Package Description Here at Colas, we offer a great total compensation package, including a salary of £26,588.00 pa • Our Colas Pension Scheme has combined contributions of up to 10% • Life Assurance Scheme which is x4 basic salary • 25 days annual leave per year Public Holidays • Holiday Purchase & Selling Scheme • Hybrid Working Scheme (dependent on the role) • Opportunities to study towards a fully funded Professional Qualification • Ongoing personal/professional development • Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal