User Researcher - BPSS Clearance Required
Location:
Newcastle, UK
Work Pattern:
Hybrid – 3 days in office / 2 days remote
Clearance:
BPSS required
Employment Type:
Contract
About the Role
We are seeking a motivated and analytical
User Researcher
to join our growing team in Newcastle. In this role, you will be at the forefront of understanding user needs, behaviours, and pain points to help design and deliver outstanding user experiences.
As a
User Researcher
, you will work independently, taking ownership of research activities from planning to delivery. You'll act as a subject matter expert within your team, collaborating with designers, developers, and product managers to ensure our solutions are user-focused and data-driven.
This is a fantastic opportunity for someone passionate about research-led design who thrives in a collaborative, agile environment.
Key Responsibilities
* Conduct
user interviews, usability testing, and other research methods
to gather insights and feedback.
* Analyse how users perform tasks to identify opportunities for improved experiences.
* Create and maintain
user personas
,
journey maps
, and other artefacts that visualise user experiences.
* Collaborate closely with cross-functional teams to ensure alignment between user needs and design outcomes.
* Present research findings and
design concepts or prototypes
to stakeholders for review and decision-making.
* Actively participate in team discussions and provide innovative solutions to design or usability challenges.
* Stay up to date on
UX trends, research methodologies, and best practices
to continuously improve the user experience.
About You
You're an experienced and curious researcher who enjoys solving problems through evidence and insight. You're comfortable taking the lead on projects, working both independently and collaboratively, and communicating clearly with technical and non-technical audiences alike.
Essential Skills & Experience:
* Proven experience as a
User Researcher
or similar role in UX or product design.
* Advanced proficiency in
User Experience Research tools and techniques
.
* Strong background in both
qualitative
and
quantitative
research methods.
* Solid understanding of
responsive and adaptive design
principles.
* Excellent communication and presentation skills – able to translate insights into clear recommendations.
* Experience collaborating in multi-disciplinary teams within an agile or iterative environment.
* Eligibility to obtain or hold
BPSS clearance
.
Desirable Skills:
* Experience working within the public sector, digital government, or regulated industries.
* Familiarity with
accessibility and inclusive design
(WCAG 2.1).
* Proficiency with tools such as
UserZoom, Dovetail, Figma, Miro, Maze
, or similar platforms.
What We Offer
* Hybrid working model
– flexibility with 3 days in our Newcastle office.
* Opportunity to work on projects that make a real difference to users.
* A supportive, collaborative environment focused on innovation and learning.
* Professional development and continuous learning opportunities in UX research and design.
How to Apply
If you're passionate about understanding people and shaping exceptional digital experiences, we'd love to hear from you.
Please apply with your
CV and a brief summary
of your relevant experience.