As a Customer Team Leader, you'll lead a small team in a fast‑paced Co‑op store, supporting post office, bakery, online services or home‑delivery drivers. The role involves delivering essential services to the community and ensuring a great customer experience.
Key Responsibilities
* Own the day‑to‑day running of the store and lead the team during your shift
* Motivate, coach and support team members to deliver great service and efficient operations
* Work hands‑on on the shop floor and tills, setting the pace for Customer Team Members
* Support store performance through merchandising, stock accuracy and HR processes
* Champion Co‑op through community engagement and membership growth
* Maintain high standards, keep the store safe, well‑stocked and presented
Qualifications & Requirements
* Passion for people and leadership
* The ability to work flexibly and lead by example
* Skills in retail, merchandising or team management (experience not essential)
Working Pattern
A mix of opening, closing and mid‑day shifts with flexibility across the week, including at least two evening shifts and one weekend shift (Friday after 6 pm, Saturday or Sunday). Availability will be discussed at interview.
Benefits
* Full training and career development resources
* 30 % discount on Co‑op products in store
* Flexible access to pay as you earn it
* Up to 10 % pension contributions
* 36 days holiday (pro‑rata, including bank holidays)
* 24/7 access to GP appointments and colleague support programme
* Cycle to work scheme
* Wagestream money‑management app – access to a percentage of pay as you earn it
* Support for physical, mental and financial wellbeing
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