Customer Experience Advisor – Keighley Branch
We are looking for a Customer Experience Advisor based in the Keighley Branch, working 35 hours per week on a rota for Monday to Saturday between 8am & 6pm.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone
* Assist with day‑to‑day transactions, queries and servicing
* Answer customer calls to our contact centre
* Build relationships and find solutions
* Develop your knowledge of services and products to help our customers
* Identify new ways to improve the customer experience
Professional Experience / Qualifications
* Proven ability to deliver outstanding customer service either face‑to‑face or via telephony (Required)
* Ability to communicate effectively with customers to truly understand their needs (Required)
* A real desire to go above‑and‑beyond for customers (Preferred)
* Effective team‑working skills with a flexible, can‑do approach (Preferred)
* Openness to a broad range of activities even if outside of standard expectations (Preferred)
* Ability to grow, adapt and change with business needs and priorities (Preferred)
Salary and Benefits
£25,000.00 – £31,579.00 per annum (35‑hour week), depending on experience.
* £500 annual cash allowance for benefits
* 25 days holiday plus bank holidays (increases to 26 days after 5 years); option to purchase up to 5 contractual days per year
* Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
* Pension: 8% of salary automatically contributed; you may contribute to raise company contribution up to 12.5% (cash option available)
* Protection for you and your family (death‑in‑service, income protection, life and critical illness cover)
* Share plans and employee product discounts
* Competitive rewards reflecting impact and value
* Wellbeing support across physical, mental, social and financial pillars (apps, gym, classes, flexible health, mental health support)
* Family‑friendly benefits (menopause, pregnancy, parenthood, childcare options)
* Volunteering opportunities
* Global growth opportunities
Equal Opportunity
At Santander, we are an inclusive organisation that provides equal opportunities for everyone, irrespective of age, gender, disability, civil status, race, religion or sexual orientation. All candidates must have the right to work in the UK to commence employment with Santander.
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