This role will be an important part of the Account Management team, reporting into the Director, Customer Success
The successful candidate will have responsibility for a selection of key EPM customers, ensuring each receives the maximum return on investment from existing services whilst proactively selling new software and service offerings. Customers will range from single, influential schools to entire MATs consisting of upwards of 40 schools.
You will build strong relationships and become a trusted adviser, gathering their feedback and meeting regularly with clients to understand their development plans, pain points and where you can add value. EPM's technological developments provide a range of exciting up-sell opportunities, therefore proactively promoting these new offerings is a vital part of this role. You will need strong presentation skills and the ability to manage senior stakeholders (Headteachers/FD/HRD/COO/CEO), regularly running training sessions and demonstrations in both online and face to face settings.
Overall success will be measured by customer NPS scores, customer net revenue retention and revenue through cross- sell / upsell target achievement.
Join us to receive a great benefits package:-
1. Competitive salary
2. Generous annual holiday allowance
3. Bupa cash plan
4. Enhance pension scheme and life assurance
5. Salary sacrifice tech and cycle schemes
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