Your newpany
Hays are working with the Northern Ireland Assembly to recruit for a temporary Visitor Experience Officer.
Your new role
Job Purpose:Visitor Experience Officers are usually the first person visitors will meet in Parliament Buildings. They are responsible for the following main duties: meeting and greeting visitors to Parliament Buildings; signposting and providing information; reception duties – signing visitors into the Building and issuing their security passes; weing visitors in Parliament Buildings’ Great Hall; providing a range of guided tours of Parliament Buildings; providing administrative and operational support for activities undertaken by the Visitor Experience team including, but not limited to, event organisation (internal and external).
Work Pattern:The duties of this post require attendance at Parliament Buildings on each working day. There may be occasional scope for working at home, subject to business needs and at the discretion of the Head of Business.The standard working week is 37 hours (excluding meal breaks) across 5 days, Monday to Saturday. The hours of work each day will be scheduled between and Working hours will be dictated by the mode of operation of the Northern Ireland Assembly (the Assembly) and will involve work into late evenings and, on occasion, public holidays. You will also be required to work such additional hours as may from time to time be reasonable and necessary for the efficient performance of your duties. The Assemblymission will provide at least 10 working days’ notice of your work pattern for each week. As far as reasonably possible, you will be provided with 3 working days’ notice of the required overtime.
Uniform:Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including; Trousers, T-shirt and Gillet.
Training:You will be required to undertake and successfullyplete both initial First Aid, Fire Safety and Fire Evacuation training courses, which will include using the designated fire elevator and evacuation chairs, and as part of regular refresher training thereafter. This training is mandatory for Visitor Experience Team Members. You will also be required toplete training in relation to the Assemblymission’s Safeguarding and Child Protection Policy.
Job Description:Main duties and responsibilities of the job.
1. Providing high quality customer service to a diverse range of stakeholders and visitors;
2. Greeting visitors at reception and providing information, signing in visitors and providing security passes;
3. Weing visitors to Parliament Buildings and the Great Hall, maximising opportunities to engage, providing a warm, friendly wee to Parliament Buildings, connecting people and providing helpful, accurate information and signposting as required;
4. Providing tours of Parliament Buildings to a wide range of audiences in a confident, inclusive, politically neutral and engaging manner.
5. Assisting the Visitor Experience Supervisor and the Visitor Experience Manager to continuously improve and develop the Visitor Experience team by providing input, ideas and feedback.
6. Assisting with event management and delivery, problem-solving and assisting event organisers as required;
7. Working closely with colleagues within the Visitor Experience team and being flexible and dynamic in relation to service delivery;
8. Building and maintaining good relationships with colleagues from other business areas and with members.
9. Managing electronic mailboxes, phone calls and dealing with routine correspondence accurately and promptly and forwarding to relevant staff as appropriate.
10. Assisting in the gathering of information for distribution through internal and externalmunication channels, including but not limited to social media.
11. Gathering information and feedback and using Microsoft Office and bespoke internal Assembly software systems and databases effectively to prepare documents.
12. Managing own work to ensure the delivery of objectives.
13. Providing high quality and timely administrative support, for example filing, photocopying and diary management.
14. Inputting data and maintaining records in databases, spreadsheets and electronic filing systems to aid the storage and retrieval of electronic documents.
15. Organising and providing support for meetings, events and visits, including issuing papers, ordering hospitality, meeting and greeting external visitors and officials, and responding to any queries
16. Recording information to support the production of minutes and draft minutes
17. Checking and processing invoices for payment through the electronic payment system.
18. Carrying out other duties that the Assemblymission reasonably requires of you.
What you'll need to succeed
At the closing date for applications, applicants must have:
19. GCE ‘A’ level passes A*-C in 2 separate subjects and 5 GCSEs at grades A*-C, including English Language and Maths. Applications will be considered by applicants with formal qualifications of an equivalent or higher standard to those stated.
AND
20. At least 2 years’ experience in a customer focused role of:
21. Providing information verbally in a clear and engaging manner to a diverse range of people at all levels, including members of the public, team members, and managers
22. Working as part of a close-knit team to deliver a range of customer-focused services to a high standard
23. Problem-solving, organising workload and giving attention to detail to ensure excellent service delivery
24. Using effective written and administrative skills to produce clear, accurate, high quality work to deadlines.
OR
25. At least 4 years’ experience in a customer focused role of a) – d).
What you'll get in return
26. Start date ASAP (must be immediately available)
27. Temp role until 30th June 2026
28. £ per hour