With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Overview:
Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.
Key Responsibilities:
Ensures Customer Satisfaction
* Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
* Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers' needs.
* Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
* Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
Maintains Safety, Security and Shrink Mitigation
* Follows all Safety and Loss Prevention policies and procedures.
* Follows processes on the front-end designed to mitigate shrink and protect assets.
Competencies:
* Communicates Effectively
* Customer Focus
Skills:
* Interpersonal skills
* Cash Handling
Direct Manager/Direct Reports:
* Front End Supervisor
Travel Requirements:
* None
Physical Requirements:
* Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Working Conditions:
* Working within a flexible schedule that may include evening and weekends.
* Warehouse environment that can be dusty and noisy.
* Doors are frequently open, causing drafts and interior temperature changes.
Minimum Education:
* Highschool Diploma or Equivalent
Minimum Years of Work Experience:
* 1 to 2 years Retail or Cash experience an asset
Minimum Leadership Experience:
* NA
Certifications:
* NA
Other Requirements/Assets:
* NA