Operations Manager (Small Works Team) - London - Permanent Position
Project Value Range: Up to 1.5 million
Role Overview
Our client is a leading construction and building company specialising in bespoke and super‑prime residential and commercial projects. Known for delivering exceptional craftsmanship, attention to detail, and high‑end client satisfaction, they pride themselves on executing complex and design‑led projects to the highest standards.
We are seeking an experienced and driven Operations Manager to join our client’s Small Works Team, delivering projects up to approximately 1.5 million in value.
This is a critical leadership role responsible for overseeing multiple concurrent projects, ensuring excellence in delivery, and maintaining our client’s reputation for quality and precision within the super‑prime sector.
Key Responsibilities
Project Oversight & Delivery
* Manage and oversee a portfolio of small works projects from pre‑construction through to completion
* Ensure all projects are delivered on time, within budget, and to the highest quality standards
* Monitor project progress, identify risks, and implement proactive solutions
Team Leadership
* Lead, mentor, and support site teams including Project Managers, Site Managers, and subcontractors
* Foster a culture of accountability, collaboration, and high performance
* Conduct regular performance reviews and provide ongoing guidance
Client & Stakeholder Management
* Act as a key point of contact for clients, consultants, and external stakeholders
* Build and maintain strong relationships, ensuring client satisfaction and repeat business
* Represent the company in a professional and polished manner befitting the super‑prime market
Commercial & Financial Management
* Oversee project budgets, cost control, and financial reporting
* Work closely with commercial teams to manage procurement, variations, and cost risk
* Ensure strong commercial discipline across all projects
Quality & Compliance
* Maintain the highest standards of workmanship, aligned with super‑prime expectations
* Ensure compliance with all relevant health & safety regulations and company policies
* Conduct regular site inspections and quality audits
Operational Excellence
* Implement and refine processes to improve efficiency and delivery within the Small Works division
* Support business growth by contributing to planning, resourcing, and strategy
* Ensure consistent application of the company’s systems and standards
Key Requirements
Experience & Qualifications
* Proven experience as an Operations Manager, Contracts Manager, or Senior Project Manager within construction
* Strong background delivering bespoke, high‑end or super‑prime projects
* Experience managing projects up to 1.5 million (or similar scale)
* Solid understanding of construction processes, contracts, and project lifecycle management
Skills & Competencies
* Exceptional leadership and team management skills
* Strong commercial awareness and financial acumen
* Excellent communication and client‑facing abilities
* Highly organised with the ability to manage multiple projects simultaneously
* Problem‑solving mindset with strong attention to detail
* Experience within luxury residential, heritage, or design‑led construction environments
* Relevant construction qualifications (e.g., degree in Construction Management, Civil Engineering, or similar)
* SMSTS, CSCS, and First Aid certifications
If you are passionate about delivering exceptional construction projects and have the expertise to thrive in a super‑prime environment, we would love to hear from you.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
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