Konnect Recruit and looking for a Customer Care Co-ordinator, for a large house builder, working out of Southampton Responsibilities: * Responsible for being the first point of contact for purchasers, customers and the team * Dealing with issues such as coordinating remedial works with purchasers and nominated trades * Liaising with customers following legal completion and throughout the two year warranty period. * Liaising with purchasers, contractors, maintenance team, suppliers and NHBC to ensure that remedial issues are resolved in a timely and efficient manner within the approved timescales and relevant KPI’s * Managing and maintaining the customer CRM system * Maintaining cost control and following in house procedures to process expenses, purchase ordering and payment requests * Ensure escalation of complaints and queries are processed * Completing other ad hoc administration duties as required The Ideal Candidate Must Have: * Great Organisational Skills * Experience in a similar role providing customers with an efficient, accurate and high-level quality service and have knowledge of the house building process * Flexibility in approach to daily tasks. If you are interested in this role, the please apply, or call Ollie on (phone number removed)