About Hedin Automotive
Hedin Automotive stands as a premier partner of the prestigious Mercedes-Benz brand, with a strong presence across strategic locations including Brooklands, Croydon, West Bromley, and Dartford. Our mission is to deliver excellent automotive services for Mercedes-Benz and Hedin Automotive brands.
Join Our Team:
Mercedes-Benz of West Bromley is thrilled to announce an exciting opportunity for a dedicated Service Host.
Role Overview
As a Service Host at Mercedes-Benz of West Bromley, you'll play a pivotal role in delivering exceptional customer service. Ensuring our customers feel welcomed and valued, you will enhance the customer experience through efficient front-of-house coordination and support the service department's operational success.
Main Responsibilities
* Offer a warm welcome and assist customers upon their arrival
* Coordinate customer appointments and service schedule bookings
* Handle customer inquiries promptly and professionally
* Liaise with service team members to ensure seamless customer interactions
* Maintain an inviting customer reception area at all times
* Utilise the Pinewood CRM and Mercedes systems for efficient operation support (training provided)
* Building and maintaining relationships with customers, enhancing their loyalty to the Mercedes-Benz brand
* Creating an outstanding service environment that reflects the luxury and prestige of the Mercedes-Benz brand
* You will be required to work 45 hrs per week, Monday to Friday 8am to 6pm including some Saturdays on a rota basis.
Required Skills And Expertise
* Proven experience in a customer-facing role with strong interpersonal skills and customer management experience
* Excellent communication for effective engagement with clients and team members
* Proficiency in using IT systems with the capacity to quickly master new technologies
* Capability to stay organised and calm under pressure, managing tasks diligently
* Ability to collaborate as part of a team
* Full UK Drivers Licence (desirable)
You will thrive in this role if you possess…
* Enthusiasm and a passion for delivering outstanding customer experience
* Professionalism and attention to detail in all customer interactions
* A proactive and positive attitude towards problem-solving and teamwork
* A commitment to upholding the Mercedes-Benz standards and their reputation for excellence
Benefits Of Joining Mercedes-Benz Of West Bromley
* Competitive salary
* Engagement in a dynamic work environment with a supportive team culture
* Access to our Employee Assistance Programme, supporting your overall wellbeing.
* Opportunities for development through training and support.
* A diverse and inclusive workplace culture
Hedin Automotive is an equal opportunity employer, committed to fairness, and conducts comprehensive checks including work authorisation, address verification, and criminal background checks.
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