Job Title: Service Support Desk Receptionist
Location: Chatham, Kent
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Role ID: SF
Be the welcoming face of a world-class defence and engineering organisation
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Support Desk Receptionist.
The role
As a Service Support Desk Receptionist, you’ll have a role that’s out of the ordinary. You’ll be at the heart of our operations at the Royal School of Military Engineering (RSME), providing a professional and friendly first point of contact for all visitors and staff. This is a dynamic role where you’ll contribute to the smooth running of our IT Service Desk and support services, helping ensure our site remains secure, efficient, and welcoming.
Day-to-day, you’ll be:
1. Greeting and assisting visitors while performing essential security checks
2. Handling incoming calls and service requests within a busy Service Desk environment
3. Managing Motor Transport and Accommodation bookings
4. Issuing personal security and car parking passes
5. Supporting the wider Service Support Desk team with administrative tasks
This role is full time, 37.5 hours per week and is based on site.
Essential experience of the Service Support Desk Receptionist:
6. Working in a reception, service desk or security environment
7. Using call logging systems
8. Delivering excellent customer service
9. Proficiency in Microsoft Office applications
10. Strong interpersonal and communication skills
Qualifications for the Service Support Desk Receptionist:
11. We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.
Security Clearance
The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at .
What we offer
12. Generous holiday allowance
13. Matched contribution pension scheme, with life assurance
14. Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
15. Employee share scheme
16. Employee shopping savings portal
17. Payment of Professional Fees
18. Reservists in the armed forces receive 10-days special paid leave
19. Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual Window to request this benefit.
20. ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
21. Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.