Single Homeless Project has an opportunity for an IT Helpdesk Officer to join and work in our team in Kings Cross but you will be based across all of London. You will join us on a full‑time, permanent basis, working 37.5 hours and in return, you will receive a competitive salary starting at £29,029 and rising incrementally to £31,146.38 per annum.
We are London’s leading homelessness charity and we get things done.
About the IT Helpdesk Officer role:
As an IT Helpdesk Officer, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life‑changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third‑party providers, you’ll play a crucial role in keeping our organisation connected and effective.
This role offers variety: you might be resolving a technical issue for a frontline worker, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.
About you
* Experience providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video.
* Excellent verbal and written communication skills.
* Strong organisational skills and enthusiasm for all duties.
* Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
* Experience troubleshooting hardware including cloud servers, desktops, laptops and network equipment.
* High level of personal organisation with the ability to plan and prioritise own work.
* Experience in Microsoft applications such as Microsoft Dynamics CRM.
Benefits
* A salary increase after successfully completing a six‑month probationary period.
* A 37.5 hour working week including flexible working hours (core hours 10 am–4 pm) in non‑accommodation services.
* 25 days annual leave, increasing annually to a maximum of 30 days (plus paid Bank holidays).
* A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5 % of your annual salary.
* Staff Health Cash Plan and discounts scheme.
* Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work.
* Basic DBS check required.
Equal opportunities
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident, Committed and IIP Silver accredited.
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