Overview
Join to apply for the Facilities Management Coordinator role at Mitie Cleaning & Hygiene Services.
Job Title: Facilities Management Coordinator
Salary: £27,000 per annum
Hours: 40 per week
Contract: Permanent
Type of Employment: Full Time
Location: Alder Hey Children's Hospital, East Prescott Road, Liverpool, Merseyside, England, L14 5AB
Responsibilities
* Serve as the customer-facing representative for facilities services, acting as a single point of contact for building users.
* Enhance the customer experience by building and maintaining excellent relationships with occupants and exceeding expectations daily.
* Set consistently high standards across your allocated area and share best practices with the team to ensure service delivery meets and exceeds needs.
* Collaborate with a team to communicate and update on all areas within the business.
* Maintain a tidy and clean appearance across the floor, desks, collaboration spaces, and break-out areas; report issues to floor leads/clients as required.
* Be the first point of contact for FM-related issues and log calls on behalf of building occupants, directing to the correct department.
* Hold regular communication and monthly meetings with each Floor Lead to discuss issues, queries, and outstanding works; log and chase work orders on behalf of the client.
* Maintain a visible presence on the floor to ensure shared areas are clean and tidy and proactively assist occupants.
* Play an active role during Fire Emergency in line with building procedures.
Qualifications
* Proven experience in a strong customer service environment with high-quality interpersonal skills and excellent written and spoken communication.
* Ability to work on own initiative, make decisions without constant supervision, and experience with CAFM systems (logging jobs, running reports, raising purchase orders, etc.).
* Flexible and adaptable with good problem-solving skills and the ability to handle conflict positively.
* Attention to detail, methodical and organised work style.
* Computer literacy with Microsoft Office (Word, Excel, PowerPoint, Outlook) and ability to support printing and audiovisual solutions; a formal Health and Safety qualification (e.g., IOSH) is desirable.
Benefits
* Virtual GP for you and household members (video or phone).
* Salary Finance: access to earned pay before payday and other financial wellbeing support.
* Choices platform for flexible lifestyle benefits, including extra holidays, insurance, and technology purchases.
* MiDeals: discounts with retailers, gyms, etc.; cycle-to-work scheme.
* Life cover up to four times salary; enhanced pension contributions; save-as-you-earn; Mitie Matching Share Plan.
* Mitie Stars recognition with cash prizes and a potential yearly top prize of £10,000.
* Training and development opportunities across a range of resources.
Equality, Diversity & Recruitment
We are committed to ensuring our recruitment process is inclusive and accessible. If you have a disability or long-term condition and need reasonable adjustments during recruitment, please let us know by emailing at .
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, with clients ranging from banking and government sites to hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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