Job Description
The vacancy
Are you highly organised, tech-savvy and passionate about delivering excellent customer service? DN Colleges Group is looking for a proactive Helpdesk Administrator to join our Estates team. This is a key role supporting the Buildings Manager and Contracts & Compliance Manager in delivering a professional and efficient helpdesk and administrative service across the College.
You’ll be at the heart of our Estates operations, helping to manage data, streamline processes, and ensure compliance and service standards are met.
'This is a Fixed Term role up to 14 months - Maternity Cover'
Key Responsibilities
* Manage the Estates helpdesk system, prioritising and assigning jobs.
* Maintain data quality and support compliance reporting.
* Assist with general administration including finance, maintenance and facilities.
* Support record keeping and digitisation of departmental documents.
* Generate helpdesk reports and support KPI analysis for service improvement.
Essential Criteria
1. Level 3 qualification in a relevant discipline or equivalent experience in estates/facilities/education.
2. GCSE English and Maths at grade C/4 or above.
3. Experience in an administrative role within estat...