Water Quality Scientist
At Thames Water, we make a daily difference to the lives of 16 million customers by supplying 2.6 billion litres of water through 32 000 km of pipes. We deliver life’s essential service so our customers, communities and the environment can thrive.
Responsibilities
* Responding to escalated water quality complaints within set deadlines.
* Speaking directly with customers to assess risk and understand concerns.
* Arranging water sampling and network operations where required.
* Carrying out in‑depth investigations, including interpreting laboratory data.
* Monitoring complaint trends to identify wider events or emerging issues.
* Working closely with operational teams to resolve multiple complaints.
* Notifying external agencies (Local Health Authorities and Environmental Health) when necessary.
* Maintaining accurate, DWI‑auditable customer contact records.
Key Aspects of the Role
* You’ll be the critical link between customers and operations, making a real difference when it matters most.
* You’ll combine scientific investigation with customer care, using evidence to drive solutions.
* Your work directly supports public health, regulatory compliance, and customer trust.
Working Pattern and Location
Full‑time, 36 hours a week, Monday to Friday, 9 am–5 pm. Hybrid arrangement: Clearwater Court, Reading.
Qualifications – Essential
* Strong written and verbal communication skills.
* Excellent organisational and time‑management abilities.
* Proven customer service experience (call‑centre or complaint handling experience is highly relevant).
* Confidence using corporate IT systems.
* Strong problem‑solving skills and attention to detail.
Qualifications – Desirable
* Degree‑level qualification (or equivalent) in a scientific discipline.
* Knowledge of water quality issues.
* Familiarity with water science terminology and laboratory data interpretation.
Benefits
* Competitive starting salary from £32,000 per annum, depending on experience.
* Annual leave – 26 days per year, increasing to 30 with service length (plus bank holidays).
* Performance‑related pay plan tied to company performance measures and targets.
* Generous pension scheme through AON.
* Access to a range of health, wellbeing and financial benefits, including annual health MOTs, physiotherapy and counselling, Cycle to Work schemes, shopping vouchers and life assurance.
About Thames Water
We’re the UK’s largest water and wastewater company, supporting 16 million customers every day. We are committed to building a better future for all and welcome applications from everyone.
#J-18808-Ljbffr