1st Line Support Helpdesk Technician £25,000 basic Full training programme Monday to Friday Regular team socials Pension 22 days hols + bank holidays Are you seeking a 1st line support role within a dedicated Helpdesk Team, with future potential to move into a 2nd and 3rd line position? Would you be keen to be one of the first points of contact for any client enquiries / queries regarding their on-line experience issues? Do you want to work for an employer who provides a perfect balance of work and fun - but always professional?This is a genuine chance to get your feet under the table, gain first class training, and become part of a fantastic company, where you'll be assisting and guiding clients through a series of tasks or troubleshooting, using diagnostic tests and remote access to their computers, to try and resolve the issue asap before escalating it up the line to 2nd and 3rd level. Job duties: Responding to queries via chat, email, or phone Working with other staff members on troubleshooting and diagnosing problems Keeping fully aware of any new and updated software and hardware issues Providing technical assistance for questions and problems Diagnosing system errors and other issues Following up with clients to ensure full resolution of issues Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods Running reports to analyse common complaints an...