Overview
Job Role: Operations Manager - Skills
Location: Brighton (Office-based)
Salary: £30,000 - £34,000
Contract: Full-time, Permanent
Role Overview
We are seeking an experienced and proactive Operations Manager (Office Manager) to oversee the day-to-day running of an independent training provider delivering Functional Skills and vocational courses.
You will manage a team of 12 office staff and tutors, ensuring smooth operations, effective communication, and high-quality delivery across all areas of the organisation. The ideal candidate will bring strong leadership capability, confident decision-making, and the ability to maintain excellent operational standards while meeting KPIs and organisational targets.
Knowledge of the Further Education (FE) sector would be highly advantageous.
Key Responsibilities
* Lead, manage, and support a team of office staff and tutors.
* Oversee day-to-day operations, ensuring efficient workflow and service delivery.
* Conduct regular team meetings, 1:1s, and performance reviews.
* Monitor and report on KPIs, identifying areas for improvement.
* Support staff to meet individual and organisational targets.
* Ensure operational processes and quality standards are consistently followed.
* Maintain awareness of contracts, funding requirements, and compliance expectations.
* Collaborate with senior management to support organisational growth and development.
* Contribute to process improvements and implement best-practice operational systems.
* Support with recruitment, onboarding, and training of new staff.
Essential Criteria
* Experience in an Operations Manager or Office Manager position.
* Demonstrable experience leading and motivating teams.
* Strong organisational and communication skills.
* Ability to manage performance, targets, and KPIs effectively.
* Confident decision-maker with strong problem solving skills.
* Excellent attention to detail and ability to manage multiple priorities.
* Strong administrative and IT skills.
Desirable Criteria
* Knowledge or experience within the Further Education (FE) sector.
* Experience working within a training provider environment.
* Understanding of funded programmes, compliance, and contract requirements.
How to Apply
For more information or to apply, please contact: Robert Rowe - (phone number removed) (url removed)
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