Job Title:Head Concierge
Location:Canada Waters
Hours:42 hours per week (12-hour shifts, 4 on 4 off 7am7pm)
Salary:£40,000 - £45,000 per annum
Thomas Webb Recruitment is a specialist consultancy connecting premium residential developments with outstanding front-of-house professionals. We are currently seeking an experienced, polished, and proactive Head Concierge to lead operations at one of Londons most prestigious new addresses.
As the face of this high-end development, the Head Concierge will be responsible for managing daily front-of-house operations, delivering seamless, intuitive service, and fostering meaningful relationships with residents to ensure an elevated living experience.
Key Responsibilities
1. Lead the concierge function, setting the tone for service excellence and team professionalism
2. Greet and engage with residents and guests warmly, building trusted, personalised relationships
3. Act as the primary point of contact for all resident enquiries and concerns, both in person and via digital platforms
4. Ensure a consistent, polished service experience through clear communication and proactive engagement
5. Oversee rota management, leave approvals, and arrange cover for concierge shifts as ne...