Summary
The Customer Order Management Apprentice role is a developmental position within the Customer Order Management Team During the apprenticeship you will work 5 days per week, inclusive of 1 day per week for study at Apprenticeship Academy. On completion of this apprenticeship, you will obtain a Business administrator level 3.
Wage
Competitive
Competitive wage offered
Training course
Business administrator (level 3)
Hours
During the apprenticeship you will work 5 days per week, inclusive of 1 day per week for study at Apprenticeship Academy. The working hours are 37.5 per week.
37 hours 30 minutes a week
Start date
Wednesday 1 April 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for an enthusiastic Customer Order Management - Apprentice to join our team specializing in the Customer Order Management function for our Power Systems Business Unit in United Kingdom, Sandwich, Kent. During your placement with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!
In this role, you will make an impact in the following ways:
* Working under the guidance of the Customer Services Manager, the Apprentice will be involved with all aspects of order management, customer interface within the plant and with all aspects of New Customer creations.
* Prepare detailed Customer/Distributor Score Cards for review on a monthly and quarterly basis.
* Continuous collation of data attributed to the business using Oracle/Excel/Power Bi and providing reports to worldwide customers.
* Encouraged to get involved with all other departments at the plant to gain good knowledge and understanding of a global multinational organization.
* Supporting Customer visits to the Kent site, including preparing rooms, PPE and documentation.
To be successful in this role you will need the following:
* Educated to GCSE level including min 5 GCSE's these included Maths grade 5 or above, English grade 5 or above and 3 other subjects at a grade 4 or above.
* Computer literacy with proficient knowledge of Windows, in particular Microsoft Excel and ability to learn new software packages.
* Attention to detail, analytical skills, communication skills (verbal and written), time management and prioritization skills, proactive attitude – 2nd Language beneficial.
* Ability to work independently or as part of a team.
Why Cummins
As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.
Where you'll work
3rd Floor the Gateway
Discovery Park
Sandwich
CT13 9FF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE APPRENTICE ACADEMY LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Essential qualifications
GCSE in:
* 3 other subjects (grade C/4 or above)
* Maths & English (grade 5/B or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience