Job Description
About the Role
An established and fast-growing global Travel Management Company is seeking an experienced Senior Travel Executive to join their London-based corporate team. The ideal candidate will have a passion for delivering exceptional service and a proven track record of managing complex and VIP-level travel arrangements.
You’ll be responsible for end-to-end travel planning, ensuring seamless experiences for high-profile corporate clients. Your role will require attention to detail, a strong knowledge of GDS systems (Galileo preferred), and the ability to handle travel logistics efficiently and professionally.
Key Responsibilities
1. Manage complex travel bookings across air, rail, hotel, and ancillary services
2. Deliver a premium service experience to VIP and executive-level clients
3. Issue tickets, process reissues, and handle fare adjustments
4. Resolve client issues promptly with a service-first mindset
5. Ensure compliance with internal standards and client SLAs
6. Maintain accurate records and booking documentation
7. Support vendor negotiations and cost-saving initiatives
8. Handle accounting queries and reconciliation tasks
9. Mentor junior colleagues and support team development
10. Adhere to data security and regulatory compliance (incl. PCI)