Why Join Us
‘Do you have training experience?
Enjoy being the first point of contact?
Yes? I may have the ideal role for you…
We require a Operations Improvement Coordinator to join us on a permanent basis in our Operations Contract Support Team, at our Upminster or Redditch site.
What You'll Be Doing
1. Develop and Implement Training Programs - Design and implement comprehensive training programs for the department, focusing on quality control standards and procedures.
2. Schedule Training Sessions - Plan and organize regular individual and group training sessions to ensure continuous learning and development.
3. Facilitate Learning and Skill Development - Implement effective learning strategies and provide support to colleagues, particularly in developing soft skills and quality control techniques.
4. Collaborate Across Departments - Work closely with other departments to establish and promote best practices in quality control and training.
5. Identify Training Needs - Collaborate with managers and colleagues to identify individuals who would benefit from additional training, coaching, or mentoring to enhance their quality control capabilities.
6. Monitor Performance and Training Effectiveness - Track the performance of team members to assess the effectiveness of training programs and make necessary adjustments.
7. Communicate Training Needs and Resources - Clearly communicate identified training needs and provide access to online resources and training materials.
8. Assess and Review Learner Progress - Regularly review and assess the progress of learners to ensure they meet quality standards and learning objectives.
9. Identify Skill Gaps - Evaluate staff and department performance to identify skill gaps and areas for improvement in quality control processes.
10. Develop Training Strategies and Materials - Create and update training strategies, initiatives, and materials tailored to quality control roles.
11. Support Onboarding and Mentoring - Assist in the onboarding, probation, and mentoring processes of new team members to ensure they understand and adhere to quality control standards.
What We're Looking For
12. Experience in training colleagues
13. Experience in FM environment preferable but not essential
Knowledge
14. Knowledge of performance measurement processes, SLAs and KPIs
15. 5 GCSE’S above grade C including English and Maths
Skills Competence
16. Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
17. Experience with technologies and best practices for instructional manuals and teaching platforms
18. Strict adherence to company philosophy/mission statement
19. Good interpersonal skills and communication with all levels of management
20. Able to multitask, prioritize, and manage time efficiently
21. Excellent leadership, team building, and management skills
22. The role holder will be able to travel between Arcus office locations as required
23. The post holder must be able to travel which may include overnight stays at short notice depending on project and business needs
24. As part of this role, after successful completion of probation, there will be a requirement to complete the apprenticeship for L&D Practitioner – Level 3.
When you join us, you’ll receive:
25. Salary: £34,000 per annum
26. up to 4% bonus scheme, subject to achievement of targets
27. 25 days annual leave + Bank Holidays
28. Generous contributory pension scheme of matched contributions between 5% and 6%
29. Health Cash Plan & Life assurance
30. Discounts, vouchers, and financial aid programs
31. Learning & Development opportunities
32. Funded Training Sponsorship Scheme
33. Cycle to Work Scheme
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.
Requisition ID
2025-7318
34. Develop and Implement Training Programs - Design and implement comprehensive training programs for the department, focusing on quality control standards and procedures.
35. Schedule Training Sessions - Plan and organize regular individual and group training sessions to ensure continuous learning and development.
36. Facilitate Learning and Skill Development - Implement effective learning strategies and provide support to colleagues, particularly in developing soft skills and quality control techniques.
37. Collaborate Across Departments - Work closely with other departments to establish and promote best practices in quality control and training.
38. Identify Training Needs - Collaborate with managers and colleagues to identify individuals who would benefit from additional training, coaching, or mentoring to enhance their quality control capabilities.
39. Monitor Performance and Training Effectiveness - Track the performance of team members to assess the effectiveness of training programs and make necessary adjustments.
40. Communicate Training Needs and Resources - Clearly communicate identified training needs and provide access to online resources and training materials.
41. Assess and Review Learner Progress - Regularly review and assess the progress of learners to ensure they meet quality standards and learning objectives.
42. Identify Skill Gaps - Evaluate staff and department performance to identify skill gaps and areas for improvement in quality control processes.
43. Develop Training Strategies and Materials - Create and update training strategies, initiatives, and materials tailored to quality control roles.
44. Support Onboarding and Mentoring - Assist in the onboarding, probation, and mentoring processes of new team members to ensure they understand and adhere to quality control standards.
45. Experience in training colleagues
46. Experience in FM environment preferable but not essential
Knowledge
47. Knowledge of performance measurement processes, SLAs and KPIs
48. 5 GCSE’S above grade C including English and Maths
Skills Competence
49. Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
50. Experience with technologies and best practices for instructional manuals and teaching platforms
51. Strict adherence to company philosophy/mission statement
52. Good interpersonal skills and communication with all levels of management
53. Able to multitask, prioritize, and manage time efficiently
54. Excellent leadership, team building, and management skills
55. The role holder will be able to travel between Arcus office locations as required
56. The post holder must be able to travel which may include overnight stays at short notice depending on project and business needs
57. As part of this role, after successful completion of probation, there will be a requirement to complete the apprenticeship for L&D Practitioner – Level 3.
When you join us, you’ll receive:
58. Salary: £34,000 per annum
59. up to 4% bonus scheme, subject to achievement of targets
60. 25 days annual leave + Bank Holidays
61. Generous contributory pension scheme of matched contributions between 5% and 6%
62. Health Cash Plan & Life assurance
63. Discounts, vouchers, and financial aid programs
64. Learning & Development opportunities
65. Funded Training Sponsorship Scheme
66. Cycle to Work Scheme
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.