Café Supervisor
Location: Rother Tasty Parkgate Cafe, Rotherham, S62
Salary: £26,924 - £30,375 depending on experience
Hours of Work: 37.5 hours per week
Contract type: Permanent
Closing date: 30 April 2026
The Café Supervisor at Parkgate Café is responsible for overseeing the day to day running of a busy café, ensuring excellent customer service and high operational standards. This is a hands on role, combining front of house leadership with food preparation and cooking responsibilities.
You will lead the café floor, manage staff and volunteers, oversee rotas and administration, and maintain a welcoming and efficient service environment. In addition, you will take ownership of the café s financial performance, managing costs and supporting profitability.
The role requires strong leadership, organisation, and commercial awareness, ensuring full compliance with food safety, health & safety, and operational procedures at all times.
Key Responsibilities
Café Operations & Leadership
* Lead the daily operation of the café, ensuring smooth and efficient service
* Supervise Front of House staff, Baristas, and volunteers
* Ensure rotas are completed and staffing levels meet business needs
* Maintain a welcoming and customer focused environment
* Oversee till operations, cash handling, and daily reconciliation
* Ensure high standards of cleanliness and presentation
Food Preparation & Cooking
* Prepare, cook, and present café food to a consistently high standard
* Support delivery of a fresh, high quality café menu
* Ensure food is prepared in line with food safety, hygiene, and allergen regulations
* Maintain a clean, organised, and efficient kitchen environment
Financial Management (P&L Responsibility)
* Take ownership of the café profit and loss performance
* Monitor sales, labour costs, and cost of goods to ensure profitability
* Manage staffing levels in line with budget and trading patterns
* Control food and beverage costs through effective ordering and waste management
* Analyse performance and identify opportunities to improve revenue and reduce costs
* Support pricing, menu decisions, and promotions to drive sales
Food Safety, Compliance & Standards
* Ensure compliance with all food safety, hygiene, and Health & Safety regulations
* Maintain HACCP procedures, temperature logs, and cleaning schedules
* Act as an allergen champion, ensuring accurate customer information
* Ensure all staff and volunteers follow correct food handling procedures
Stock Control & Ordering
* Manage stock levels and place orders in line with business needs
* Monitor stock rotation, storage, and waste reduction
* Carry out stock checks and maintain accurate records
* Liaise with suppliers where required
People Management & Training
* Support recruitment, induction, and training of staff and volunteers
* Provide leadership and direction during service
* Foster a positive, inclusive, and high performing team culture
* Ensure all team members understand their roles and responsibilities
Administration & Compliance
* Ensure all administration is completed accurately and on time
* Maintain records including rotas, compliance logs, and training records
* Support audits and ensure documentation is up to date
* Assist in improving processes and operational efficiency
Customer Experience
* Deliver excellent customer service and respond to feedback professionally
* Create a welcoming environment for all customers
* Support development of the café offer and continuous improvement
Personal Specification
Essential
* Experience in a café, hospitality, or catering environment
* Experience preparing and cooking café style food
* Knowledge of food safety, hygiene, and allergen regulations
* Experience supervising or leading a team
* Experience with stock control and ordering
* Strong communication and customer service skills
* Ability to work in a fast-paced, hands on role
* Commercially aware with a proactive approach to improving performance
* Strong leadership and organisational skills
* Calm under pressure and able to multitask
Desirable
* Previous responsibility for P&L or budget management
* Barista experience or coffee training
* Experience working with volunteers
* Level 2 Food Safety & Hygiene Certificate (or willingness to obtain)
* Experience supporting menu development
To Apply
If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.