Admissions Advisor ) - Derby, DE22 1GB
About the University
We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.
The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.
Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
About the College/Department
The Registry support all aspects of the student journey, right from initial enquiry and application, all the way through to final award and student completion. We strive to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practice. Registry teams work collaboratively with stakeholders to deliver a high performance culture and promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.
About the Admissions Team
The Admissions team provides a vital service to enable the University to meet its student recruitment targets by delivering an excellent customer experience. The Admissions team remit covers UK and international students across the University’s undergraduate and postgraduate programmes.
About the Role
An exciting opportunity has arisen for a motivated and dedicated individual to join a brilliant department that plays a pivotal role in the success of the University and applicant engagement.
This role manages a portfolio of courses, ensuring that applications are processed accurately and expediently in line with the University’s admissions strategy and policies. You will need to plan and prioritise tasks, balance conflicting deadlines, manage high and unpredictable volumes during peak periods, to meet KPIs such as turnaround times, and ensure compliance requirements are met. You will need to be confident working across various digital systems/technologies to process applications and enquiries.
You will work as part of a team and work closely with key stakeholders to ensure a process of fair and compliant admissions to the University. You will be expected to work independently and take ownership of your portfolio of work. Whilst a defined set of courses will be allocated each year, usually on a rotational basis, you will be expected to work collaboratively across all portfolios as required.
You will be the Data Steward for all data within your portfolio of work, ensuring the processing and management of the data is in line with data security policies and established procedures. You will ensure that data is captured in a way it can be used to feed management reporting.
You will support the wider work of the The Registry department, providing an excellent applicant experience. You will assist key University operational activities such as Clearing and confirmation, open days, outreach events, and enrolment.
You will be expected to undertake occasional evening and weekend work at specific times of the year, particularly in August and September.
About You
We are looking for a customer-focused individual with excellent organisational and interpersonal skills who can use complex systems and has the ability to prioritise workloads. You will be working alongside a team of professional, proactive, and motivated people to ensure we deliver an excellent service to our applicants and stakeholders.
You will play a key role in supporting operational processes, managing workloads effectively through data, and delivering excellent customer service to both internal and external stakeholders.
This role requires someone who is detail-oriented, adaptable, and comfortable working in a fast-paced environment where priorities may change. You will collaborate across teams, contribute to problem-solving initiatives, and help ensure processes run efficiently while maintaining high standards of accuracy and professionalism.
To be successful in this role; you will have strong communication skills, excellent digital literacy, and the ability to explain complex information clearly and diplomatically. You will demonstrate good judgement, strong organisational abilities, and a commitment to building effective working relationships across the organisation.
Benefits
* Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
* Local Government Pension Scheme
* Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
* Access to a variety of staff discounts at high street retailers
* Discounted onsite gym
* Cycle to Work scheme
* A flexible working environment
* A commitment to personal and professional development
Key Contact
For further information and informal enquiries regarding the role, please contact Lynne Ball, Admissions Manager via or Jennifer West, Admissions Officer via
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via
Important Information
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
Please visit our website for more information.
The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybodys concern.
Please find our Safeguarding pages including our Safeguarding Policy here .
Closing Date: 29 Mar 2026
Area: Administrative Support
Salary: £28,636 to £30,394 per annum
(for exceptional performers, there is scope for further progression up to £34,953 per annum)