Service Assistant
Location: 12 Heron Road, Belfast BT3 9LE
Hours: 20 per week - Monday to Friday 12:30pm-4:30pm to cover spoke opening times and assist with call handling hours
Salary: £22,932 per annum based on 35 hours per week (£13,104 per annum for 20 hours per week)
Contract Type: Permanent
Are you enthusiastic and people-focussed and would love to play a vital role in helping vulnerable people?
As a Service Assistant, you will provide operational and administrative support within our Mobility Aids Service. The team arrange loans of wheelchairs to people within the Belfast area in a friendly and efficient manner. The work you will do will have such a positive impact on the lives of the people we help!
What does the role of Service Assistant involve?
1. Providing clerical and operational assistance. This may include dealing with face to face queries and calls, processing invoices, and working across different systems.
2. Working alongside our existing volunteers and staff, providing outstanding customer service when interacting with service users in person, on the phone, and online.
3. Ensuring that the delivery service, stock control and other administrative systems meet the needs of the service and maintain smooth a...