Overview
1st Line Support 6 - Month Contract Hybrid - Liverpool
VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service.
Responsibilities
* 1st Line / Service Desk / Customer Support in a Windows / Microsoft environment:
o Sharepoint
o Windows 10
o Office 365
o Active Directory
o Azure
* Experience supporting client facing software would be beneficial
* Triaging tickets and escalating to relevant teams where necessary
* Using ServiceNow ticketing system
* Excellent customer service skills
Role details
* Job role: 1st Line Support
* Job type: Contract
* Duration: 6 months contract with view to extend
* Rate: £130 - £145 per day
* IR35 status: Inside IR35
* Location: Hybrid, one day per week in Liverpool
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