Telesales & Customer Services
Andover
Overview
To complete a daily outbound diary, building relationships with customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products, and introducing new lines. Taking a high volume of incoming calls, which include customer complaints, queries, orders, contacting potential customers, order processing, and arranging deliveries.
Main Duties
• To ensure high standards of customer service, taking and inputting orders efficiently and accurately.
• Have the ability to convert incoming calls to planned outbound calls.
• To have a clear and personable telephone manner.
• Take ownership of solving customer issues through proactive customer service.
• To promote the sale of LWC Drinks' own-brand products.
• To retain strong relationships with account managers, helping them acquire new business and assisting with their administrative needs.
• Building relationships with weekly telesales customers, being a regular point of contact.
• To promote from our promotional brochure and upsell specific drives.
• Understanding the need to target specific customers with products that are relevant to them.
• Be responsible for certain administrative duties within the office; confirmation, sorting the post, filing, and processing orders, etc.
• Plan calls and target gaps in supply using relevant systems.
• Taking and inputting orders efficiently.
• Administrative duties such as confirmation, organising the post, filing, and processing orders.
Knowledge and Experience
• Excellent customer service skills.
• Use of Microsoft Excel for spreadsheets and records.
• Ability to use the Trinity system.
• Good teamwork skills.
• Good communication and relationship-building skills.
• Good product knowledge.
Additional Information:
A discretionary £2,000 bonus may be granted annually, subject to performance against defined KPIs.
Monday to Friday, 8am - 4:30pm