About us
We’re Bank Workers Charity – the only UK charity dedicated to supporting the health and wellbeing of UK bank workers, past and present, and their families.
Each year, we help thousands of people facing financial difficulty, health challenges, caring responsibilities, domestic abuse and more through our 40 strong passionate staff team and by investing £5.4m. Through advice, specialist referrals and financial assistance, we offer practical, personalised support to those who need it most.
Demand for our services continues to be high – and the financial pressures on our organisation have grown. That’s why we’ve launched a new strategy focussed on deepening our impact, building long‑term resilience, and reaching those most in need.
Director of Client Services
Hybrid with typically three days a week in the London Office (City). Salary £75,000–£80,000 depending on experience.
It’s an exciting time to join Bank Workers Charity as we evolve the way we work, grow new income streams and strengthen our influence across the banking sector. We’ve embarked on a new three‑year strategy which will see us develop an impact framework, proactively review areas of service provision and ensure insight is at the heart of our decision‑making.
Responsibilities
As Director of Client Services you will oversee the Service, Grants and Wellbeing teams of 23 people and an annual budget of about £3.5 million. You’ll be instrumental in reviewing our services, ensuring our support meets our clients’ needs, and playing a key role in ensuring organisational effectiveness alongside other members of the senior team.
Qualifications
* A proven track record of leading high‑quality client‑facing services such as wellbeing, information, advice and grants, at a senior level
* Demonstrable experience of change management, including implementing successful change
* Strong experience in client advocacy and engagement
* A collaborative, supportive and visionary leadership style
* Proven ability to influence and collaborate with internal and external stakeholders
Diversity
Bank Workers Charity believes that diversity enriches our workplace and enhances our ability to innovate and excel. We encourage applications from candidates of all backgrounds, identities and experiences to join us.
Contact
For queries or an informal discussion, please email Anna Gardet and Erica Ritchie (Retained Advisors) and copy your CV.
* Anna.Gardet@prospect-us.co.uk
* Erica.Ritchie@prospect-us.co.uk
Recruitment Timetable
* Deadline for applications: Monday 6th April 2026
* Interviews with Prospectus: 13‑21st April 2026
* Engagement meeting with BWC: 24th April 2026
* Panel interviews with BWC: w/c 27th April 2026
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