We are seeking a motivated and high-performing Medical Secretary on a full-time basis to support the clinical team, Team Leader, and other managers in ensuring the specialty is able to deliver safe and effective services whilst also ensuring compliance with contractual access targets such as the 18‑week RTT target and other contractual targets for keeping DNAs to a minimum and issuing clinical correspondence within a set timeframe.
Modality LLP is a large-scale provider of NHS community outpatient and diagnostic services, operating across a number of communities and specialities including Cardiology, Dermatology, Rheumatology, ENT, Gynaecology, Ophthalmology, Orthopaedics and Urology. We also offer a range of diagnostic services including X‑ray, MRI and Ultrasound.
Key Responsibilities
* Co‑coordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patient journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
* Provide reception duties to support community services clinics, as required.
* Enter patients onto waiting lists and clinics, ensuring all demographic details are correct (addresses, phone numbers, GP details, etc.) and updated correctly in clinical/data systems.
* Undertake the administration of registration, transfers and discharge of patients using the appropriate systems.
* Participate in the validation of system data to ensure that the data held is up‑to‑date and accurate, and recorded appropriately (e.g., patient pathway audits).
* Work flexibly during times of service need or staff absence, including occasional evening and weekend working.
* Courtly and efficiently receive telephone enquiries from patients, carers, and external agencies in relation to appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
* Receive and process incoming correspondence, paper and electronic, ensuring it reaches the appropriate place within the required deadlines.
Benefits
* NHS pension scheme
* Minimum 27 days annual leave plus 8 bank holidays (pro rata)
* Employee discounts and benefits scheme
* Employee Assistance Programme (EAP)
* Education and career development pathways
* Enhanced family‑friendly policies, flexible working options, and wellbeing support
Equal Opportunities
Modality Partnership is proud to be an Equal Opportunities Employer, committed to fair and inclusive recruitment in line with the Equality Act 2010.
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