Overview
Shop Manager
Location: Palmers Green Bookshop, London
Hours: 35 per week
Contract: Permanent
Salary: £23,850 per annum plus Inner London Weighting of £3,344 if applicable
Are you passionate about books and brilliant at bringing out the best in people? We're looking for a dynamic and enthusiastic Shop Manager to lead our welcoming charity bookshop. If you’re a retail pro with a flair for team motivation and a love for community spirit, this is your chance to make a real difference. Join us in turning pages and spreading kindness - one book at a time.
"Nothing beats the feeling of the team pulling it out of the bag to excel. Generating funds for a worthwhile charity that helps such a wide range of humans is wonderful.” - Nada, Shop Manager
What will a day in the life of a Shop Manager involve?
* Leading a team that provides a brilliant shopping experience for your customers.
* Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
* Designing the perfect layout and environment that helps connect your customers to our cause.
* Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
* Representing the British Red Cross to a high standard and embody our core values.
To be a successful Shop Manager, what will you need?
* Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties.
* To know how to get the best out of people. With proven management skills, you know how to develop and inspire your team.
* To be an entrepreneur who can work to targets, using your initiative to achieve fantastic results.
* To know your way around a PC and have proven IT skills experience
* To get 'us'. You care about the British Red Cross cause and have the skills and knowledge to promote the shop in your community as the charity retailer of choice.
The closing date for your application is 23.59 on Monday 27th October 2025.
In return for your commitment and expertise, you’ll get:
* Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
* Pension scheme: Up to 6% contributory pension.
* Flexible working: We do our best to accommodate your preferred work style.
* Learning & Development: Wide range of career opportunities + comprehensive learning.
* Discounts: Access to Blue Light Discount Card and employee benefits platform.
* Wellbeing Support: Access to mental health and wellbeing assistance.
* Team Working: Support our mission in a collaborative team.
* Cycle2Work: Lease a bicycle through the scheme.
* Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network. Together, we are the world\'s emergency responders
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